All companies face the challenges of supporting their employees and IT services. Netgrid brings a new approach to supporting its customers systems and people which has caused excellent growth in this area for our business. Our certified professionals and partners bring together a support model that works with any type of IT architecture including new hybrid designs, multi-cloud models and focused on premise infrastructure models. Whether you're looking for a complete support desk model for your organization or just to augment a certain area we can assist.
We only leverage North American support centers for our support desk services allowing for no communication issues when dealing with our customers IT challenges. This can make a big difference in how fast issues are resolved as surveys have shown 80% plus of all IT related issues take longer than necessary to solve due to communication challenges.